4019 Vance Jackson Rd| San Antonio, TX 78213 | 210.888.9622

Frequently Asked Questions

Office Hours

Monday–Friday 9:00 am – 1:00 pm 2:00 pm – 6:00 pm
Saturday 10:00 am – 2:00 pm

What is the approval process?

Our complete screening guidelines are contained in the Screening Criteria.

  • How much income do we need? One applicant should make three (3) times their proposed rent in gross monthly income and be on their job at least 6 months or an additional deposit will be required. We will also consider governmental benefits or other financial assistance as income if it is received for the term of the lease. Insufficient or unverifiable income history will require an additional deposit.

  • Will my credit be considered? Information about you and your credit experiences, such as your bill-paying history, the number and type of accounts that you have, late payments, collection actions, outstanding debt, and the age of your accounts is collected from your credit application and credit report. A credit scoring model will be used to award points for each factor that helps predict who is most likely to fulfill the lease. Poor, insufficient or unverifiable credit history will require an additional deposit.

  • Rental History: Applicant must have six (6) consecutive months of good history within the past twelve (12) months; verified by an unrelated 3rd party. Information, if shown on credit report, will be accepted. More than three (3) late payments where an acceptable payment plan has not been arranged and/or two (2) NSF checks within the past twelve (12) months will not be acceptable rental history. Foreclosures will only be considered where the proposed rent is lower than the mortgage payment.

    Your application will be rejected if you have Eviction Judgment(s)or excessive Housing Debt(s)(one debt over $500 in the last 6 months; 2 or more over $500 in the last 24 months; or 3 or more over $500 ever).
    Insufficient or unverifiable rental history will require an additional deposit.

  • Occupancy Limits: Applicant must meet the occupancy standard for the unit size they have selected.

    • 1 Bedrooms – No more than 2 occupants
    • 2 Bedrooms – No more than 4 occupants with a maximum of 2 adult occupants

    Additional Residents Under Familial Status Exception:

    To be considered a family under the familial status exception, you must have: (1) one or more persons under 18 (2) be the parent or guardian of the minor (3) an adult who has filed an application to a court for guardianship papers, or who has been given the right by the minor’s parent or guardian, in writing, to take care of the minor. A family also includes a single, pregnant female, including a teenager who is pregnant.

    Children are considered adults under this policy when they reach 18 years of age. All adult children may be required to be listed as a resident and be responsible for performance of lease obligations.The maximum occupancy standards as outlined above are permitted, with the exception that the following guideline shall also apply:

    1. One child will not count as a person until they are twenty four (24) months old.

    2. If you are pregnant or have an additional child under the policy less than twenty four (24) months old at the time of move-in or renewal and the newborn child reaches twenty four (24) months old or a child turn 18 years of age during the lease term, you may remain in the unit for the remainder of the lease term.

    If, at the end of the lease term, you exceed our occupancy standards because an additional child is older than twenty four (24) months old or a child has become an adult, you may not renew your lease under any circumstances; however, you may remain in your unit on a month-to-month basis until a larger unit is available. If there is not a larger unit at the property in which you reside that would accommodate your family size under these standards, then you must move at the end of your lease term.

Applications and Application Fees

An application must be submitted by each applicant 18 years of age or older, who will be occupying the rental unit. All occupants of the unit must qualify for the apartment home. The application deposit is $20 per applicant.

How much is my deposit?

The standard deposit is $250 for one-bedroom apartment homes and $350 for two-bedroom apartment homes. The required deposit may be increased based on the criteria for income, credit and residence history. It may also be increased if you are planning to have an animal occupying the unit.

Am I required to have renters insurance?

Renters Insurance protects your belongings. The owner’s insurance does not cover you or your belongings. You will be required to have a renters insurance policy with a minimum of $15,000 coverage for your personal property and a minimum of $100,000 for liability protection. Without renters insurance, you’ve have no coverage for personal property loss or damage.

How many people may reside in my apartment home?

  • 1 Bedrooms – No more than 2 occupants
  • 2 Bedrooms – No more than 4 occupants with a maximum of 2 adult occupants

Additional Residents Under Familial Status Exception:

To be considered a family under the familial status exception, you must have: (1) one or more persons under 18; and (2) be the parent or guardian of the minor, or an adult who has filed an application to a court for guardianship papers, or who has been given the right by the minor’s parent or guardian, in writing, to take care of the minor. A family also includes a single, pregnant female, including a teenager who is pregnant.

Children are considered adults under this policy when they reach 18 years of age. All adult children may be required to be listed as a resident and be responsible for performance of lease obligations.

The maximum occupancy standards as outlined above are permitted, with the exception that the following guideline shall also apply:

  1. One child will not count as a person until they are twenty four (24) months old.

  2. If you are pregnant or have an additional child under the policy less than twenty four (24) months old at the time of move-in or renewal and the newborn child reaches twenty four (24) months old or a child turn 18 years of age during the lease term, you may remain in the unit for the remainder of the lease term.

If, at the end of the lease term, you exceed our occupancy standards because an additional child is older than twenty four (24) months old or a child has become an adult, you may not renew your lease under any circumstances; however, you may remain in your unit on a month-to-month basis until a larger unit is available. If there is not a larger unit at the property in which you reside that would accommodate your family size under these standards, then you must move at the end of your lease term.

What kind of Animals will we accept?

We will accept birds, fish, Certified Service Animals, dogs and cats. Our complete animal guidelines are contained in the Animal Policy.

Prohibited Animals: There are no restrictions on certified service animals with proper documentation but they will count towards total number of animals allowed. The following breeds will not be allowed: Pit Bull, Rottweiler, Akita, Staffordshire Terrier, German Shepherds, Malamute, Siberian Huskies, Chow or Chow Mix, Wolf-Hybrids, Doberman Pinscher, and exotic cats. We will also not allow snakes, reptiles, lizards, ferrets, spiders, hamsters, other rodents or exotic animal as determined by Owner.

Number of Animals: We will accept a total of two approved animals (either Dogs or cats with a total combined weight of 160 lbs.), fish tanks up to 100 gallons and up to 2 birds.

What are the fees and deposits for a pet: A one-time, non-refundable, fee of $150 per animal will be billed for each dog or cat (excluding Certified Service Animals). The deposit per animal will be: certified service animals- $0; dogs under 12 months old- $500; dogs over 12 months old-$250; cats with no proof of being declawed- $350; cats declawed with proof from vet- $250

What schools will my children attend?

Children living at Axiom attend Northeast ISD schools.

  • Jackson Keller Elementary School
  • Nimitz Middle School
  • Robert E. Lee High School

How do I pay my rent?

We accept money orders, personal checks and cashier checks. You may also pay electronically by ACH and credit cards. We do not accept cash or third-party checks.

Do you offer after-hours maintenance service?

Maintenance service will be performed in emergency situations. Emergencies include non-functioning security devices or smoke detectors, suspected natural gas leaks, major plumbing problems or leaks, major electrical problems, sewer backups (where no other facilities are available), damage caused by unlawful entries, non-functioning refrigerators or other problems that in the management’s sole opinion requires attention. Generally, the following situations are not emergencies unless they affect the health or safety of the resident: air conditioning repairs, non-functioning appliances or dripping faucets.

What other services do we offer?

We believe you deserve the best. In an effort to take the stress off every day life, we have arranged the following service through a 3rd party to make your life easier.

  • Dry Cleaning: Clothes will be picked up and returned to your unit when done
  • Laundry: Clothes will be picked up, washed, folded and returned to your unit when done
  • Grooming: Pet will be picked up, groomed and returned to you when done
  • Grocery Delivery: Order your groceries and they are delivered to your home
  • Car wash and Detailing: Service will come and clean your vehicle at the property
  • Additional Concierge Services: Please contact us for more details